Quality and Retention
All on-shore and off-shore services are provided. All products such as cable, internet, wireless services etc.. are offered through live chat, data entry and telecommunication mediums. We pride ourselves on delivering quality service which is administered by our back office team. Each interaction with a customer is meticulously monitored by our quality department. Our quality department is heavily governed by specific guidelines which ensures that each interaction with every customer is at the highest standard. Each agent has a designated quality advisor that perpetuates the expected criteria on every interaction. All successful transactions are constantly evaluated to improve on customer and client satisfaction.