Quality and Retention

All on-shore and off-shore services are provided. All products such as cable, internet, wireless  services etc.. are offered through live chat, data entry and telecommunication mediums. We pride ourselves on delivering quality service which is administered by our back office team. Each interaction with a customer is meticulously monitored by our quality  department. Our quality department is heavily governed by specific guidelines which ensures that each interaction with every customer is at the highest standard. Each agent has a designated quality advisor that perpetuates the expected criteria on every interaction. All successful transactions are constantly evaluated to improve on customer and client satisfaction. 

Viarcom Inc is a full service business that provides both  inbound and outbound services, data entry processing, back office outsourcing services. Our services extend to incorporate full customer service and sales transactions to fulfill client needs.