Dispatch agents handle incoming calls from customers requesting a business’s service. A cab company, for example, will receive dispatch calls from clients requesting to book a car. The agent receiving the dispatch call will then notify a driver to fulfill the service.
Rather than hire full-time, salaried employees, you can outsource your dispatch call center services so that you can pay for agents on an as-needed basis. A courier company that delivers only between 10 a.m. and 2 p.m. on weekdays, for example, might find it more cost-effective to outsource dispatch services rather than hire salaried employees.
With this system, you also don’t have to worry about paying an employee on a slow day when there are few dispatch calls. And, as a plus, our BPO call center can help cover odd hours to ensure that no service requests are missed.